Learning and Assessment Kit-AURACA102 Manage complex customer requirements in an automotive workplace MSS Core units MEM13015 Work safely

Core units MEM13015 Work safely and effectively in manufacturing and engineering Elective units MEM03004 Perform electronic/electrical assembly (production) MEM05004 Perform routine oxy fuel gas welding (c) MEM05005 Carry out mechanical cutting (c) MEM05003 Perform soft soldering * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and review a quality assurance program Elective units AHCBUS517 Monitor and review business performance AHCCHM501 Develop and manage a chemical use strategy AHCIRG509 Develop an irrigation and drainage management plan AHCMOM501 Manage machinery and equipment AHCBUS516 Develop and review a business plan If you require RPL Kits with comprehensive benchmarking

Units of competency FBPBPG2001 Operate the bottle supply process FBPBPG3004 Operate the bottle sealing process FBPBPG3002 Operate the labelling process FBPBPG2003 Operate the carton packing process BSBWHS301 Maintain workplace safety FBPBPG3001 Operate the bottle filling process If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

selection and induction of staff BSBITU303 Design and produce text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-AURACA102 Manage complex customer requirements in an automotive workplace MSS Core units MEM13015 Work safelyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to