Unit 57 IEMA This unit standard covers the

This unit standard covers the theory of alcoholic and non-alcoholic beverages with the exception of beer and wine

Unit ED1 of the NEBOSH Environmental Diploma is assessed by a three hour written exam

Interact with other staff and managers

This is a theory-based unit standard

Respond orally to customer enquiries

Unit 57 IEMA This unit standard covers theProvide Customer Service. This unit standard is for people entering, or employed in, the service sector who would like to build their customer service skills. People credited with this unit standard are able to: describe customer service; provide customer service; and respond to a customer complaint.